Customer Service

Order Processing & Shipping Policy

Estimated shipping (UPS Ground) cost for all continental U.S. orders.
Order Amount Shipping Cost
under $20.00 $5.95 to $6.95
$20.01-$74.99 $6.95 to $8.95
over $75.00 Free Shipping
Your credit card will not be charged until your order is shipped.
Express shipping available: Next Day | Second Day | Third Day
Military - APO/FPO addresses are welcome (additional charge).
We now ship to Canada!
Back to Top

Return Policy

Please call 1-800-748-6535 (M-F) 8:00am - 5:00pm pacific for a return authorization.

Return any item for any reason within 30 days from date shipped. We will gladly exchange it or give you a full refund (less shipping) whichever you prefer. We are not responsible for return shipping or charges.

Defective items may be returned for replacement only within 30 days. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.

Returns must have copy of sales receipt, all packaging, parts, accessories, warranty cards, instructions, etc. The merchandise and packaging must be in new condition without any tape added to the original merchandise container. Returns must be packed inside a shipping box. If these guidelines are not met, merchandise may be refused, shipped back to the customer or issued a restocking fee.

Back to Top

Canada Shipping & Return Policy

Please note that "Free Shipping" only applies to US residents living in the lower 48 States. All Canadian customer orders are shipped EMS Global Express Mail or USPS Priority International Mail. 

Defective items may be returned for replacement only within 30 days. Customer is responsible for shipping charges. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product.

Shipping charges are non-refundable.

Shipping costs do not include duties and customs fees. These are the customer’s responsibility.

Back to Top

5 Easy Ways to Order

  1. Online Shopping Cart
    24 hours per day, everyday. Order when it's convenient for you. All online orders are processed within 24 hours of receipt. Our store is safe and secure for your ordering convenience. For your convenience, you may pay with Visa, MasterCard, American Express, Govt. IMPAC Card or Purchase Order.
  2. By Phone
    800-748-6535 (Monday - Friday 8 AM - 5 PM Pacific)
    A helpful and knowledgeable Account Manager will walk you through the ordering process.
  3. By Mail
    Fill out the order form in its entirety so we can fill your order promptly. Enclose check, money order, or credit card information. Please sign the order form if using a credit card. We do not accept COD orders.
  4. By Fax
    916-923-2835
  5. Purchase Orders
    Establish an account with Image Supply, simply call us anytime with an order and we will bill you Net 30. Supply your Accounts Payables information, include your PO number, and either fax over your order or use our online shopping cart.
Back to Top

Support

Brother: www.brother.com
Download owner's manuals & software.
P-Touch Tech Support: call 877-478-6824

Casio: www.casiousa.com
Download owner's manuals & software.
Casio Tech Support: 800-634-1895

Dymo: www.dymo.com
Download owner's manuals & software.
Dymo Tech Support: call 203-588-2500

Kroy: www.kroy.com
Download software.
Kroy Tech support: call 800-347-5769

K-Sun: www.k-sun.com
K-Sun Tech Support: 800-622-6312

Monarch/Paxar: www.paxar.com
Monarch Repair: 800-214-0872 

Back to Top