Customer Service
- Order Processing & Shipping Policy
- Return Policy
- Canada Shipping & Return Policy
- 5 Easy Ways to Order
- Support
Order Processing & Shipping Policy
Estimated shipping (UPS Ground) cost for all continental U.S. orders. | |
Order Amount | Shipping Cost |
---|---|
under $20.00 | $5.95 to $6.95 |
$20.01-$74.99 | $6.95 to $8.95 |
over $99.00 | Free Shipping |
Your credit card will not be charged until your order is
shipped. Express shipping available: Next Day | Second Day | Third Day Military - APO/FPO addresses are welcome (additional charge). We now ship to Canada! |
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Return Policy
Please call 1-800-748-6535 (M-F) 8:00am - 5:00pm pacific for a return authorization. For Repairs Contact Monarch at 800-214-0872 Return any item for any reason within 30 days from date shipped. We will gladly exchange it or give you a full refund (less shipping) whichever you prefer. We are not responsible for return shipping or charges. Defective items may be returned for replacement only within 30 days. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product. Returns must have copy of sales receipt, all packaging, parts, accessories, warranty cards, instructions, etc. The merchandise and packaging must be in new condition without any tape added to the original merchandise container. Returns must be packed inside a shipping box. If these guidelines are not met, merchandise may be refused, shipped back to the customer or issued a restocking fee. |
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Canada Shipping & Return Policy
Please note that "Free Shipping" only applies to US residents living in the lower 48 States. All Canadian customer orders are shipped EMS Global Express Mail or USPS Priority International Mail. Defective items may be returned for replacement only within 30 days. Customer is responsible for shipping charges. After 30 days, the defective item can be repaired or replaced by the manufacturers of the item within the warranty period of the product. Shipping charges are non-refundable. Shipping costs do not include duties and customs fees. These are the customer’s responsibility. |
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5 Easy Ways to Order
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Support
Brother: www.brother.com Casio: www.casiousa.com Dymo: www.dymo.com Kroy: www.kroy.com K-Sun: www.k-sun.com Monarch/Paxar: www.paxar.com |
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